Section 1 – Shipping

Shipping costs will be calculated at checkout.

We ship to all EU countries. If we are unable to deliver a product to you, we will contact you directly and issue you with a refund immediately. If you are unsure, please inquire before ordering.

You will receive a confirmation email with a tracking number and a link to track your package. To track your package, you can visit our tracking page here. Please allow 1-3 business days for tracking information to appear. If you have any problems with your tracking numbers , please contact us here .

Most items are dispatched within 12 hours. Delivery of your order will take up to 2-5 working days. Please note that holidays or other cases of force majeure may affect delivery times and extend our average delivery times by an additional 14 working days.

We are not responsible for deliveries affected by customs clearance, natural events, handovers between our carrier and the local carrier in your country, or strikes or delays in air and ground transportation, nor for any additional fees, customs duties or downstream costs.

You will need your order number from your confirmation email when you make a request

Section 2 – Delivery

It is the buyer’s responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window of time to correct an incorrect shipping address (usually around 12 hours). Please contact us immediately if you believe you have provided an incorrect shipping address.

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address and you did not receive it, please report this to your respective shipping carrier using the information found on our tracking page.

Refusing to accept the order will constitute a breach of the agreement and the purchase will not be refunded.

If you have any problems with delivery, please contact us using the contacts provided here .

If you are interested in a return, please see our Returns and Cancellation Policy .