Section 1 – Returns & Refunds

Acceptable reasons for returning the purchase or for a refund:

• The customer is dissatisfied with the product and 60 calendar days have not yet passed since delivery;
• The product is broken and the warranty is still valid;

Return process and conditions for returning the product and eligibility for a refund:

• To be eligible for a refund, the customer must contact the company via the email address provided here and return the product within 60 days of delivery. Returns are time sensitive, so the company will not offer the customer a refund or an equivalently priced in-store credit if more than 60 calendar days have passed since delivery.
• The customer must provide us with some photos of the product and explain why he wants to return it.
• All products must be in the same new condition and in their original packaging. In case of damaged products, the products must be returned in their original condition and unused.
• The product must be sent to the return address provided by the Customer Service team within 60 days of delivery. The customer must provide us with a copy of the shipping receipt with the tracking number. If the product is returned to an address other than that provided by the Customer Service team, the customer will not be entitled to a refund.
• It takes 5-7 business days to issue a refund after the purchase is returned to our returns center and 3-20 business days for the refund to appear in your bank account (depending on payment method).

All shipping costs related to returns, refunds and/or exchanges are the sole responsibility of the customer:

• The company does not provide prepaid return labels. The customer is responsible for paying their own shipping costs to return the item. Shipping charges are non-refundable.
• Depending on where the customer lives, the time it may take for the returned or exchanged product to reach you may vary.
• The company does not accept responsibility for lost or damaged merchandise that is returned, so for any product valued over $15, the customer should consider using a trackable shipping service or purchasing shipping insurance.
• It is the sole responsibility of the customer to return the product to the return center indicated by the customer service team. The company cannot guarantee that the return method chosen by the customer will ensure receipt of the item.
• The product must be sent to the return address provided by the customer service team within 60 days of delivery. The customer must follow the return process to be eligible for a refund.

Items returned to the company that do not qualify for a refund or store credit will be disposed of or returned to you at your own expense.

In case of damaged products, we will arrange a replacement shipment once the photos have been reviewed and approved.

The company will refund the customer via the original method of payment for all items at full price. There are no refunds/refunds/replacements for outlet goods or discounted price goods.

If the products were originally purchased using gift cards, your refund will be issued in the form of a gift card. The refund policy applies to products only.

There is one address where we collect the returns – Netherlands. The terms and conditions of our return policy take precedence in case of miscommunication or similar.

Section 2 – Cancellation of the order

The customer has the right to cancel the order within 12 hours if the order has not been shipped before the cancellation.

The customer must remember that all orders are processed as quickly as possible, therefore cancellations are time-critical.

If the Customer wishes to cancel the order and receive a refund, the Company can, upon the Customer’s request, send instructions to do so here .